Customer Service
Here’s some quick info so we can happily ensure your queries are dealt with as fast and convenient as possible.
Were pretty new to this online stuff too, so feel free to send us some info / comments to: info@titchco.co.nz
we’re keen on running a smooth operation for you. Here are some questions we made up that could help out you
before you start to cry.
General:
What size should I buy / wear?
Is it true your threads are printed in New Zealand?
How do we get hold of you?
Do you sponsor people?
When did Titch co. start?
Payment:
What payment does Titch co. accept?
Do you accept credit cards?
Shipping:
I received a different product?
Can I track my order so I can sleep at night?
What do I do if the postman can’t find my house?
What is the standard shipping time?
What size should I buy / wear?
Our sizes are big cuts so if you’re looking for a tight tee we don’t rock them here. Worried about the sizing yet?
Get out our sizing chart. Girls drop a size we’ve been told! But double-check our charts just in case.
Is it true your threads are printed in New Zealand?
Yes , we are supporting kiwi businesses also.
How do we get hold of you?
Email us at hello@titchco.com.au we don’t want your spam though people.
Do you sponsor people?
Yes we do, if you would like to send us some footage or a video, we’ll be stoked to have a squeeze at it & check you out.
Email us at hello@titchco.co.nz & well get back to you. You little ripper!
When did Titch co. start?
Our birthday is the 27th Oct 2010 but we got things going early 2011.
What payment does Titch co. accept?
At the moment we use PayPal for our payment system. This is the safest method for you & us.
Do you accept credit cards?
No we run through a payment system through PayPal. It saves us dealing with fake ones!
I received a different product?
Did you really…..No your joking? Are you sure you clicked the right one? If it’s our fault we’re very sorry and well slap
ourselves in the face!We also will pay for the shipping back to us & to you again. Because were just those sort of guys.
Can I track my order so I can sleep at night?
Yes you can. Just click on the option when your finishing your payment.
What do I do if the postman can’t find my house?
I’m sure the postman will take your package to the nearest post shop for you to collect. If you know your pad is hard to find,
try sending it somewhere more reliable.
What is the standard shipping time?
New Zealand: 1-3 days
Australia: 1-5 days
Anywhere past these countries: This will depend where you are. We will let you know once we know on your order day.
